Friday, 29 April 2011

And THIS is how it was...

Phew...that's the word for it...
I've worked on Easter Sunday and Monday and it was BUSY!!!


Busy? Busy?! Busy!
My partners and I were actually looking around, totally in shock, the extremely few times that there wasn't a queue!!! And at the same time, we realized that we had to run to re-stock!


If my perception is right, I think more than 90% of our customers were tourists who were already familiar with - at least the name - Starbucks.
Menu items were ordered, but it did strike me as odd, that some didn't want their drink if it had whipped cream, for instance, and wanted the same beverage without the cream.
One would think that, ordering straight from the menu without maybe asking for advice, people would be familiar with what they're ordering!


Also found out that my countrymen are difficult-to-please customers: large groups all calling out their choices at the same time, changing orders AFTER payment, complaining about a) waiting b) correctly made orders c) not being understood (they hardly speak anything else but Italian!) and d) "fill in the blank".
I was ashamed.


My station was mostly CB (cold beverages) and my work mainly consisted of cooperating with a partner in making our famous Frappuccinos by adding the suitable amount of ice in the blender pitchers (before the base & taste syrups are pumped in by my colleague), blending the mix and pouring it into the right cup.


My only direct contact with customers was during my time as line caller (the one who calls to the cup marker what beverage has to be prepared) and that's also were the "problem" lies: my talents are not being exploited.
I certainly hope that I can use my communicative talents in the Beethovenstraat, otherwise I'm afraid I'm not going to be doing this for a very long time!


Now it's time for me to turn in. It's only 21:40, but my alarm clock will be screaming at me at 05:00 :S
Tomorrow's Queens Day here in The Netherlands, which means our capital will be flooded with people of which a percentage will drink too much booze and will end up puking in the streets.
To be totally honest: I utterly hate Koninginnedag!!!!!!!
We usually stay home and watch the royal family on television, visiting a gorgeous town somewhere in this country.


I'm happy my shift starts at 07:30 and my only problem will be getting through the masses on the way back home...


Welterusten!


Sundae

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